How Returns Work
Since all orders are fulfilled through DHgate, returns and exchanges are handled directly through their platform. DHgate offers buyer protection to ensure you're covered if something goes wrong with your order.
DHgate Buyer Protection
You're Protected
DHgate's buyer protection program covers you in situations where:
- Your item doesn't arrive
- The item is significantly different from the description
- The item arrives damaged
How to Request a Return or Refund
Log Into DHgate
Sign into your DHgate account where you placed the order.
Find Your Order
Go to "My Orders" and locate the order you'd like to return.
Open a Dispute
Click "Open Dispute" and follow the prompts to describe the issue. Include photos if applicable.
Wait for Resolution
DHgate will mediate between you and the seller to reach a fair resolution.
Exchanges
If you'd like to exchange an item for a different size or style, the easiest approach is to request a refund through DHgate's dispute system and then place a new order for the item you prefer.
Full Return Policy
For complete details on DHgate's return and refund policies, including timeframes and eligibility:
View DHgate Return PolicyNeed Help?
Having trouble with a return or not sure what to do? Send us a message on Instagram and we'll do our best to help guide you through the process.
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